Delivery and returns

Delivery and returns

Delivery options and delivery prices may vary depending on the delivery address, time of purchase and availability of goods. Shipping is always added to the price of the item. We only offer free delivery to parcel box*. We will show you the available delivery methods, price, and delivery date for your order when your purchase is processed.

We only deliver goods to addresses in Denmark, Germany, Poland and France.
The items are delivered within 1-4 working days after your order.

We offer the following forms of delivery:
UPS – parcel shop
UPS – private delivery
UPS – company delivery
UPS parcel shop express
UPS – private delivery express

*Does not include deliveries of furniture and larger items.
Curbside delivery is delivered by a freight forwarder (Dachser).


You have 30 days free return from the time you receive the item. We will refund all payments received from you, including any delivery costs. However, this does not apply to extra costs once you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer. However, you must pay for the return shipment of the item yourself. Items delivered to you on pallets with a carrier, or individual items weighing more than 20 kilos cannot be returned by regular mail.

If you have bought several items in an order, you can choose to cancel the purchase of some or all items. If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs.

*Extended returns policy – Maybe it’s the Christmas spirit talking, but we want to make sure you make the most of the holidays. Therefore, we extend our returns policy until the 31st of January 2022 on products bought through our webshop between 15th of November and the 16th of December.

How to return

You return your purchase by giving us clear notice that you regret your purchase.

Send an e-mail (within 30 days of receiving the item) stating that you regret the purchase, to Hübsch Retail ApS,

You must send or deliver the item to Orionvej 32, 7430 Ikast without undue delay and no later than 30 days after you have notified us that you wish to cancel your purchase. Items cannot be sent per. cash on delivery or without distribution.

You can use the law’s standard cancellation form.

Standard cancellation form
(this form is completed and returned only if the right of withdrawal is exercised)

Click here

You can read more about cancellation and our delivery and return policies under our terms and conditions.

Here you can use our return form if your want to return something from your order.