The freight costs are determined by the place of delivery and the size of the shipment, measured in terms of packing units (e.g., packages, half-pallets, whole-pallets, etc.). After placing an order, the freight costs will show in the order confirmation you receive by e-mail from our sales team. Free delivery is available to some destinations. Please get in touch with our sales team for more information.
When your order leaves our warehouse, you will receive an e-mail with a tracking link. This link will allow you to monitor the progress of your delivery and stay updated on its current location and estimated delivery date.
If you need to change your order, such as adding or removing items, there are a couple of ways to do so. You can reach out to your Account Manager via e-mail or phone. Alternatively, you can also place an additional order through our B2B Webshop and provide details about the changes in the Notes section during the checkout process; this helps us make sure that your updated order is processed accurately. If you wish to cancel your order, you have 7 days after the initial order creation date.
Once the payment or confirmation is received and all the items are available, we will initiate the shipping process to ensure your order reaches you as quickly as possible. We understand the importance of timely delivery and strive to fulfil orders promptly.
You can receive assembly instructions for a selection of our products by contacting your Account Manager. The Account Manager can provide the necessary guidance to the appropriate resources. However, please note that in most cases, the assembly instructions come with the products themselves.
Yes, we do have 3D files available for our products. However, we kindly request that you contact your Account Manager to gain access to these files. We require customers to sign a non-disclosure agreement (NDA) before granting access to our 3D files to protect our intellectual property.
