Terms and conditions
The site is owned and operated by:
Hübsch Retail ApS
CVR no. 41732350
Tel. +45 44 22 68 88
The following general terms and conditions for Hübsch Retail ApS apply to all orders of goods from customer (ie. persons who order for a purpose that cannot be attributed to their commercial or independent professional activity). In the version that is valid at the time of your order.
The general terms and conditions apply only to the extent that they do not limit the additional consumer protection rights that apply to your residence. The general terms and conditions only apply to purchases made via the online store at www.hubsch-interior.com/shop/.
Payment can be made using the following means of payment: VISA, Mastercard. When paying with MasterCard debit, Visa Electron, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment. The amount is deducted when the item is shipped.
If several items have been ordered in an order and one or more of the items cannot be delivered immediately, we will only deduct payment for the item or items when the items are shipped. All prices in our online store are gross prices including statutory VAT and do not include shipping costs.
Delivery and shipping
Delivery options and delivery prices may vary depending on the delivery address, time of purchase and availability of goods. Shipping is always added to the price of the item. We will show you the available delivery methods, price and delivery date for your order when your purchase is processed again. We deliver goods to addresses in Denmark, Germany, Poland and France. The delivered goods remain our property until the purchase price is fully paid.
The items are delivered within 1-4 working days after your order.
We offer the following forms of delivery:
UPS – parcel shop
UPS – private delivery
UPS – company delivery
UPS – parcel shop express
UPS – private delivery express
When delivering goods over 20 kg, delivery by carrier (Dachser)
Right of withdrawal
You can cancel your purchase without justification within 30 days. If you have bought several items in an order, you can choose to cancel the purchase of some or all items. See on reimbursement of delivery costs in the event of partial cancellation under the section “refund of the money in the event of cancellation”. The withdrawal period expires 30 days after the day on which you or another person of your choice (but not the carrier) receives the goods in physical possession. If you have ordered several items in an order and we cannot deliver the items at the same time, the cancellation period expires, you will receive the last item in physical possession. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.
Exceptions to the right of withdrawal
You may lose your right of withdrawal if you break the seal or packaging on hand cream, hand soaps and dish soap.
How to regret your purchase
You regret by giving us a clear message that you regret. You can send an e-mail informing you that you regret it to firstname.lastname@example.org. You can also send a letter, see our address above. You cannot regret by refusing to receive the item or by failing to pick it up without at the same time giving notice that you regret. You can use the law’s standard cancellation form. The withdrawal period is complied with if you send your notification that you regret the purchase before the withdrawal period has expired. Standard withdrawal formula (this form is completed and returned only if the right of withdrawal is exercised)
Return of the item and return costs
If you have regretted the purchase of an item, you must send or deliver the item to Orionvej 32, 7430 Ikast, Denmark without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the end of the 14 days. Items cannot be sent per. cash on delivery or without carrier You must pay for the return shipment of the item yourself. Items delivered to you on pallets with a carrier, or individual items weighing more than 20 kilos cannot be returned by regular mail. The cost of return with carrier depends on where you live and the item you have purchased. The return is expected to amount to a maximum of approx. 200 Euros.
Refund of money in case of cancellation
When you regret, we will refund all payments received from you, including any delivery costs. However, this does not apply to extra costs once you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer. If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs. We will refund the amount without undue delay and in any case within 10 days from the date we received your notice of cancellation. However, we may withhold the amount until we have received the goods returned, or until you have submitted documentation that the goods have been returned. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
The condition of the item when returning and packaging
You are only liable for a possible deterioration of the value of a good due to the handling of the good other than what is necessary to determine the nature of the goods, their properties and the way in which they function. You must return the item in the original packaging. The packaging can be opened but not destroyed. If the packaging is missing or damaged, it may constitute an impairment for which you are liable. You should also make sure that the item is securely wrapped when you return it. You bear the risk for the package / goods until we receive them. Therefore, save the postal receipt and possibly the track and trace number.
Complaint - if there is something wrong with the item
When purchasing goods, the rules of the Purchase Act apply.
If you receive a damaged item, you of course have a 24 month right to make a complaint, provided you can present proof of purchase. If you wish to have a complaint processed, you must fill in the complaint form under your profile.
Opportunities for appeal
If we cannot agree on what you are entitled to, you have the following appeal options: A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaints Portal for the Board of Trustees: www.kpo.naevneneshus.dk. The European Commission’s online complaints portal can also be used to lodge a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here – www.ec.Eurospa.eu/odr. When submitting a complaint, please provide our email address: email@example.com.