Information
Terms & Conditions
Payment
Delivery and returns
Competition Terms & Conditions
Cookie Policy
Privacy Policy
FAQ
Terms & Conditions
The site is owned and operated by:
Hübsch Retail ApS
HI-park 381
7400 Herning
Denmark
Tel. no.: +45 44226888
Email: shop@hubsch-interior.com
The following general terms and conditions for Hübsch Retail ApS apply to all goods orders from customers (i.e., persons who order for a purpose that cannot be attributed to their commercial or independent professional activity). In the version that is valid at the time of your order.
The general terms and conditions apply only to the extent that they do not limit the additional consumer protection rights that apply to your residence. The general terms and conditions only apply to purchases made via the online store at www.hubsch-interior.com/
Payment
Payment can be made using the following means of payment: VISA, Mastercard.
When paying with MasterCard debit, Visa Electron, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment. The amount is deducted when the item is shipped.
Suppose several items have been ordered in one order, and one or more items cannot be delivered immediately. In that case, we will only deduct payment for the item or items when the items are shipped. All prices in our online store are gross prices, including statutory VAT and do not include shipping costs.
Delivery and Returns
Delivery options and delivery prices may vary depending on the delivery address, purchase time, and goods availability. Shipping added to the price of the item. We will show you the available delivery methods, price, and delivery date for your order when your purchase is processed. We deliver goods to addresses in Denmark, Germany, Poland, France, Austria, Belgium, Finland, The Netherlands, Spain, and Sweden. The delivered goods remain our property until the purchase price is fully paid. We only offer free delivery to parcel shop and for orders over 99 Euros*.
The items are delivered within 1-4 working days after your order is paid.
We offer the following forms of delivery:
- UPS – parcel shop
- UPS – private delivery
- UPS – parcel shop express
*Does not include deliveries of furniture and larger items.
Curbside delivery is delivered by a freight forwarder (Dachser).
Right of cancellation
You have the right to cancel your purchase within thirty days without giving a reason. If you have bought several items in an order, you can cancel the purchase of some or all items. See reimbursement of delivery costs in partial cancellation under the “refund of the money in the event of cancellation” section.
The cancellation period expires thirty days after the day on which you or another person of your choice (but not the carrier) receive the goods in physical possession. Suppose you have ordered several items in one order, and we cannot deliver the items simultaneously. In that case, the cancellation period is valid upon the delivery of the final item on your order.
Suppose the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve. In that case, the deadline is extended to the following working day.
Exceptions to the right of cancellation
You may lose your right of cancellation if you break the seal or packaging on hand creams, hand soaps, and washing up liquid.
When you change your mind about a purchase
You can change your mind about your purchase by giving us a succinct notification. Please send us an email informing us with ordernumber that you have changed your mind to shop@hubsch-interior.com. You cannot cancel your purchase by refusing to receive the item or by failing to pick it up without at the same time giving notice that you have changed your mind. The cancellation right is complied with if you notify us that you wish to cancel the purchase within the cancellation period.
Return of the goods and return costs
Suppose you have changed your mind about the purchase of an item. In that case, you must send or return the item without undue delay to:
Hübsch Retail ApS
Jupitervej 7, access via Orionvej 26
7430 Ikast
Denmark
-no later than 14 days after you have notified us that you wish to cancel your purchase. You cannot send items per cash on delivery or without a carrier. You must pay for the return shipment of the item yourself. Items delivered to you on pallets with a courier or individual items weighing more than 20 kilos cannot be returned by regular mail. The cost of return by courier depends on where you live and the goods you have purchased.
Goods purchased from one of our dealers must be returned to the respective dealer.
Refund of money in case of cancellation
If you change your mind about your purchase, we will refund all payments received from you, including any delivery costs. However, this does not apply to extra expenses once you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer. Suppose you have purchased several items in an order and want to return part of your purchase. In that case, we will not refund the delivery costs. We will refund the amount without undue delay within ten days from the date we received your notice of cancellation. However, we may withhold the amount until we have received the goods or until you have submitted documentation that the goods have been returned. We will make such a refund using the same means of payment that you used for the original transaction unless you have expressly agreed otherwise. In any case, you will not be charged any fees because of the refund.
The condition of the item when returning and packaging
You must return the item in its original packaging. The packaging can be opened but not destroyed. If the packaging is missing or damaged, it may constitute an impairment for which you are liable. Make sure that the item is securely wrapped when you return it. During the return process, you are the only liable. Suppose the item is damaged and value decreases further due to the handling. In that case, you have the sole responsibility, and you bear the risk for the package/goods until we receive them. Therefore, save the postal receipt and possibly the tracking number.
Complaint – if there is something wrong with the item
When purchasing goods, the rules of the Purchase Act apply. If you receive a damaged item, you have a 24 month right to complain, provided you can present proof of purchase.
Opportunities for appeal
If we cannot agree on what you are entitled to, you have the following appeal options:
A complaint about a product or service can be submitted to the Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Centre for Complaint Resolution via the Complaints Portal for the Board of Trustees: www.kpo.naevneneshus.dk
You can also use The European Commission’s online complaints portal to file a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here – www.ec.Eurospa.eu/odr. When submitting a complaint, please provide our email address: shop@hubsch-interior.com.
Cookie Policy
What is a cookie?
A cookie is a small text file on your computer hard drive, smartphone, or other electronic devices. The cookie enables us to recognize your computer / IP address and collect information about the pages you visit.
Consenting to cookies
When you click on “Accept all” in the cookie banner, you consent to cookies being set to the purpose specified by the banner. If you only want to give your consent to some cookies, you can select the desired cookies on and off and then press “Accept selected”. If, on the other hand, you do not want to give consent to some cookies, you can select some or “Reject all”. You can also withdraw consent in the cookie banner with future effect. However, be aware that you cannot remove “necessary cookies” as they are a prerequisite for the site to work.
Which cookies are set?
Hübsch uses third-party cookies. A third-party cookie is a cookie placed by others than Hübsch, for example, by other websites that offer content on our website, resellers of some features of our website or analytics programs. Third-party cookies help us improve your experience on our website.
Why do we use cookies?
At Hübsch, we use cookies to improve your experience on our website, to help us create the best possible content for you. In addition, cookies allow us to store the choices you make when you use our website – e.g., your choice of country and language. We also use cookies to target our marketing to your needs and demands.
How to reject, delete cookies or withdraw consent
You can revoke your consent to future cookies at any time by clicking on the “footprint” icon in the lower-left corner of the screen, which opens the banner again and is visible on all pages of the website. At the bottom of the banner, you can deselect all cookies that are not necessary to make the page work. If you have only selected some, press “accept selected” if you have selected all cookies, press “Reject all”. Your consent will then be updated.
You can also delete cookies that have already been set and withdraw your consent: If you use a PC with a newer browser, you can delete your cookies using the shortcut keys: CTRL + SHIFT + DELETE.
If the shortcut keys do not work and/or you use a MAC, you must first find out which browser you are using and then click on the relevant link:
- Internet Explorer
- Mozilla
- Firefox
- Google Chrome
- Opera
- Safari
- Flash cookies (all browsers)
- iPhone, iPad and more from Apple
- Phones with an Android operating system
- Phones with Windows 7
You can also always reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on which browser you are using. However, you should be aware that if you do, there are many features and services you cannot use because they presuppose that the website can remember the choices you make.
Questions and complaint guide
If you have questions about our information or the processing of personal data, you are always welcome to contact us at shop@hubsch-interior.com.
If you do not believe that the website complies with the cookie rules, you can contact Hübsch Retail ApS at shop@hubsch-interior.com.
The inquiry must contain:
- Your name
- Your address
- Your email
- Your phone number
- Website: www.hubsch-interior.com/
- A detailed description of the content of the complaint
We at Hübsch will then process your inquiry within a reasonable time.
Privacy Policy
In general
This policy describes how Hübsch Retail ApS collects and processes the personal information that you provide to us or that we collect about you via our website, www.hubsch-interior.com
Contact information of the data controller
Hübsch Retail ApS is the data responsible for the personal data that we collect.
Hübsch Retail ApS
HI-park 381
7400 Herning
Denmark
Tel. no.: +45 44226888
Email: shop@hubsch-interior.com
What personal information do we collect, for what purposes and the legal basis for the processing?
When you visit the website, we collect information about your use of our website: the type of browser you use, the search terms you use, your IP address, including your network location, and information about the device you use to visit the website.
We also collect information about the items you click on and put in the basket. The data is collected, i.e., by using cookies when you consent to it via our cookie banner.
Read more in our cookie policy
The goal is to:
- compile statistics to analyse how our customers use and move on our website and optimise the user experience and the function of the website.
- give you suggestions for products that we think you may be interested in, on our website
- market our products to you via Google and improve our site’s security
The legal basis for the processing is Article 6 (1) of the EU Personal Data Regulation. 1, letter a.
When you buy a product or communicate with us on the website, we collect the information you provide. e.g., name, address, email address, telephone number, payment method, information about the time of purchase, which products you buy and possibly return delivery requests, and the IP address from which the order was made.
The goal is that we can create you as a customer and deliver the products you have ordered, and otherwise fulfil our agreement with you and to:
- be able to manage your rights to return
- advertise
- prevent fraud
- comply with legal requirements, including bookkeeping and accounting
The legal basis for the processing is Article 6 (1) of the EU Personal Data Regulation. 1, letter b (point 3.2.1.1. – 2.), letter c (point 3.2.1.4) and letter f (point 3.2.1.3.).
When you sign up for our newsletter as a member of our Hübsch community, we collect information about your name, email address, IP address and possibly a mobile number.
We also collect information about when you sign up for our newsletter, when you unsubscribe from the newsletter, and where and when you open the newsletter. We do so to:
- compile statistics for use in optimising our newsletters
- enable marketing purposes
- be able to document your consent to receiving the newsletter
The legal basis for the processing is Article 6 (1) of the EU Personal Data Regulation. 1, letter f.
Legitimate interests pursued in the treatment
Our processing of your personal data takes place in part based on the balancing of interests rule in Article 6 (1) of the Data Protection Regulation. 1, letter f. We have weighed our legitimate interests in marketing, improving the website, security and preventing fraud and your interests to ensure that your interests or fundamental rights or freedoms do not exceed our interests. If you would like more information about the balance we have made, you can contact us at the address under ‘Contact information on the data manager‘.
Recipients of personal information
Information about your name, address, email, telephone number, order number and specific delivery requests is passed on to UPS or Dachser, which is responsible for delivering the purchased goods to you.
If the law obliges us, we may pass personal information to public authorities, such as the Police. This could be in case of suspicion of offences or as part of the investigation of specific violations.
Information about a purchase, including who made the purchase and where the item was delivered, can be passed on to the card issuer if the cardholder states that the card has been misused in connection with the specific purchase.
We may be pass information on to external partners who process the information on our behalf. We use external partners for, among other things, hosting, technical operation, and improvements of the website, sending out newsletters and targeted marketing, including retargeting, as well as for your assessment of our company and products.
These companies are data processors and, under our instruction, process data for which we are data responsible. The data processors may not use the information for any purpose other than fulfilling the agreement with us and are subject to confidentiality.
Google Analytics v / Google LLC. is established in the United States. The necessary guarantees for the transfer of information to the United States are secured through the certification of the data processor under the EU-U.S. Privacy Shield, cf. EU Personal Data Regulation Art. 45.
Your rights
To create transparency regarding the processing of your information, we, as the data controller, must inform you of your rights. If you want to make use of your rights, you can contact us. You will find our contact information at the top of the page.
The right of access
You have the right to be informed, among other things, what information we have registered about you, what purpose the registration serves, what categories of personal information and recipients of information there may be, and information on where the information comes from. You also have the right to receive a copy of this information.
The right to rectification
You have the right to amend personal information about yourself. Information that we have collected in connection with your registration with our customer club, the Hübsch community, or newsletter you can rectify. Please contact info@hubsch-interior.com
The right to delete
In some instances, you have the right to have all or some of your personal data deleted, e.g., if you revoke your consent and we do not have another legal basis to continue the processing. To the extent that continued processing of your information is necessary, e.g., to comply with our legal obligations or for legal claims to be established, asserted, or defended, we are not obliged to delete your personal information.
The right to limit the treatment to storage in some instances
You have the right to have the processing of your personal data limited to storage only. In that case, we may only process the information with your consent or to establish, enforce or defend a legal claim.
The right to data portability in certain cases
You have the right to have personal information that you have provided to us handed out in a structured, commonly used, and machine-readable format and have the right to transfer this information to another data controller.
The right to object
At all times, you have the right to object to our processing of your personal data, with a view to direct marketing, including the profiling that may occur made to target our direct marketing. You also have the right at any time, for reasons relating to your personal situation, to object to the processing of your personal data, which we carry out based on our legitimate interests.
The right to withdraw consent
You have the right at any time to revoke a consent you have given us for processing personal data.
The right to complain
You have the right to submit a complaint to the Danish Data Protection Agency at any time if you are dissatisfied with the way we process your personal data. You will find a complaint form and contact information at www.datatilsynet.dk
Deletion of personal data
Information collected about your use of the website is deleted when cookies expire. See under our cookie declaration. information collected in connection with your subscription to our newsletter will be deleted when your consent to the newsletter is withdrawn unless we have another basis for processing the information. However, we can store documentation of your consent for two years after we last sent you electronic marketing.
Information collected in connection with purchases you have made on the website will, in principle, be deleted two years after the end of the calendar year in which you have made your purchase. However, information can be stored for a longer period if we have a legitimate need for longer storage, e.g., if it is necessary for legal claims to be established, asserted, or defended, or if storage is necessary to meet legal requirements.
Accounting material is stored for five years until the end of a financial year to meet the needs of the Accounting Act. We will automatically delete the information that we have collected in connection with your registration to and during your customer club membership if you have not logged in to your user profile for three years or unsubscribe from our customer club’s membership.
Security
We have implemented appropriate technical and organisational security measures against the accidental or unlawful destruction, loss, alteration, or deterioration of personal data and against the disclosure or misuse of unauthorised persons. Only employees who need to access your personal information to perform their work have access to it.
Changes in the personal data policy
If we make changes to the Personal Data Policy, you will be informed of this on your next visit to the website. If you have joined our customer club, you will be notified of the policy changes by sending information to your registered email address.
FAQ
How do I track my order?
You can find your tracking number in the email you receive after placing your order.
What do I do if I do not receive my order?
If you have not received your order within seven days, don’t hesitate to get in touch with our customer service as soon as possible so we can find a solution.
Can I change the address on my order?
A change of address is by no means, a problem. It just depends on how far along in the order handling we are. Please contact our customer service, and we will do what we can to change the address if possible.
Can I cancel or remove an item from my order?
Once the order has been confirmed, it goes straight to the warehouse, where it is processed. Because we process orders so quickly, we are unable to process cancellations or add-ons of single items or changes to items. However, you can always return the unwanted item once it has arrived.
What do I do if I receive a defective order?
In the unusual event your delivered order is broken or defective, please write to shop@hubsch-interior.com.
What do I do if I receive an incorrect item?
In the unusual event we have sent you the wrong product, please write to shop@hubsch-interior.com with photos of the product you received and the delivery note. In the email subject, state the number of the order you placed, so we can process it and find a solution as soon as possible.
I haven’t received an order confirmation
Once you place an order, you receive an order confirmation via email within minutes. Make sure to check your spam filter. Even if you have not received an order confirmation, it is possible that the order has been completed. Please get in touch with our customer service before placing a new order.
Which payment methods do you accept?
You can use one of the following payment methods to pay for your order: MasterCard, Visa
How do I receive my order? (Large packages)
Large packages over 20 kg are sent with Dachser and delivered after 3-4 working days. Read our delivery terms here
Where is Hübsch HQ located?
You can find the Hübsch Headquarters here: HI-Park 381, 7400 Herning, Danmark.
How do I make sure I order the right size?
You can read about the product size under specifications on a product page.
How long do I have the right to return my order?
You can return your order within 30 days. You must pay for the return of the item yourself. Read more about terms of return here.
When can I expect my order to arrive?
Depending on the item purchased, the arrival of the product may be anytime between 1-4 days.
How long will it take to get my refund?
Refunds can be expected within ten days from the day we receive and inspect the item that has been returned.
