Claims Guidelines – Hübsch A/S
To ensure swift and efficient handling of claims, Hübsch A/S asks all customers to follow the guidelines below. Claims can only be processed when the required documentation and information have been submitted correctly and on time.
1. Packaging and transport liability
Hübsch A/S’ products are, as a rule, packaged for pallet shipment. If goods are forwarded from the customer’s warehouse to the final recipient as parcels without additional protection, claims relating to impact and transport damage cannot be accepted. It is the customer’s responsibility to ensure that goods are repacked correctly and securely for the subsequent mode of transport. Hübsch A/S cannot be held liable for damage occurring during transport from the customer’s warehouse to the end customer. (See also the applicable terms and conditions of sale and delivery.)
2. Claims – assessment of transport damage
For claims where it is not considered to be a transport damage, the following documentation must be attached for the case to be assessed:
Photos of the intact Hübsch packaging, including all six sides (incl. corners and edges)
Photos of the outer transport packaging
Cases lacking this photographic documentation cannot be processed.
3. Damage on receipt from Hübsch A/S
If a delivery is received in damaged condition, the claim must be submitted no later than 4 days after receipt, and the following information must be included:
Photos of the identified damage
Item number and quantity of damaged goods
If the pallet or packaging is visibly damaged upon delivery, the damage must be noted on the consignment note. This is necessary for Hübsch A/S to pursue the matter with the carrier. Claims without this documentation risk being rejected.
4. Quality defects and product nonconformities
For defects and nonconformities not caused by transport, please submit the following so that Hübsch A/S can process the case quickly and efficiently:
Item number and quantity
Order number or invoice number from Hübsch A/S
A clear description of the issue
Photographic documentation, including:
A photo of the entire product with the defect visible
Close-ups of the damage—preferably from several angles
If possible: mark the defect directly on the image
Any proposed solution, e.g., possibility of a price reduction
Cases without sufficient information and documentation cannot be processed correctly.
5. Return and replacement
If Hübsch A/S decides that a claimed item must be returned, collection will take place at the customer’s premises, and a credit note will be issued upon receipt and approval at Hübsch A/S’ warehouse. If a replacement delivery is desired, the customer must place a new order.
© Hübsch A/S
