Delivery and returns
Delivery options and delivery prices may vary depending on the delivery address, purchase time, and goods availability. Shipping added to the price of the item. We will show you the available delivery methods, price, and delivery date for your order when your purchase is processed. We only offer free delivery to parcel box*. We deliver goods to addresses in Denmark, Germany, Poland, and France. The delivered goods remain our property until the purchase price is fully paid. We offer free delivery over 99 Euros*.
The items are delivered within 1-4 working days after your order is paid.
We offer the following forms of delivery:
- UPS – parcel shop
- UPS – private delivery
- UPS – company delivery
- UPS – parcel shop express
*Does not include deliveries of furniture and larger items.
Curbside delivery is delivered by a freight forwarder (Dachser).
Right of cancellation
You have the right to cancel your purchase within thirty days without giving a reason. If you have bought several items in an order, you can cancel the purchase of some or all items. See reimbursement of delivery costs in partial cancellation under the “refund of the money in the event of cancellation” section. The cancellation period expires thirty days after the day on which you or another person of your choice (but not the carrier) receive the goods in physical possession. Suppose you have ordered several items in one order, and we cannot deliver the items simultaneously. In that case, the cancellation period is valid upon the delivery of the final item on your order.
Suppose the deadline expires on a public holiday, Saturday, Sunday, Constitution Day, Christmas Eve or New Year’s Eve. In that case, the deadline is extended to the following working day.
Exceptions to the right of cancellation
You may lose your right of cancellation if you break the seal or packaging on hand creams, hand soaps, and washing up liquid.
When you change your mind about a purchase
You can change your mind about your purchase by giving us a succinct notification. Please send us an email informing us that you have changed your mind to firstname.lastname@example.org. You can also send us a letter, see our address above. You cannot cancel your purchase by refusing to receive the item or by failing to pick it up without at the same time giving notice that you have changed your mind. You can use the law’s standard cancellation form. The cancellation right is complied with if you notify us that you wish to cancel the purchase within the cancellation period.
Standard cancellation formula
(This form is completed and returned only if the right of cancellation is exercised)
Return of the goods and return costs
Suppose you have changed your mind about the purchase of an item. In that case, you must send or return the item without undue delay to:
-no later than 14 days after you have notified us that you wish to cancel your purchase. You cannot send items per cash on delivery or without a carrier. You must pay for the return shipment of the item yourself. Items delivered to you on pallets with a courier or individual items weighing more than 20 kilos cannot be returned by regular mail. The cost of return with courier depends on where you live and the goods you have purchased. Return expenses are expected to amount to a maximum of approx. 200 Euros.
Goods purchased from one of our dealers must be returned to the respective dealer.
Refund of money in case of cancellation
If you change your mind about your purchase, we will refund all payments received from you, including any delivery costs. However, this does not apply to extra expenses once you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer. Suppose you have purchased several items in an order and want to return part of your purchase. In that case, we will not refund the delivery costs. We will refund the amount without undue delay within ten days from the date we received your notice of cancellation. However, we may withhold the amount until we have received the goods or until you have submitted documentation that the goods have been returned. We will make such a refund using the same means of payment that you used for the original transaction unless you have expressly agreed otherwise. In any case, you will not be charged any fees because of the refund.
The condition of the item when returning and packaging
You must return the item in its original packaging. The packaging can be opened but not destroyed. If the packaging is missing or damaged, it may constitute an impairment for which you are liable. Make sure that the item is securely wrapped when you return it. During the return process, you are the only liable. Suppose the item is damaged and value decreases further due to the handling. In that case, you have the sole responsibility, and you bear the risk for the package/goods until we receive them. Therefore, save the postal receipt and possibly the tracking number.
Complaint - if there is something wrong with the item
When purchasing goods, the rules of the Purchase Act apply. If you receive a damaged item, you have a 24 month right to complain, provided you can present proof of purchase.
Opportunities for appeal
If we cannot agree on what you are entitled to, you have the following appeal options:
A complaint about a product or service can be submitted to the Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Centre for Complaint Resolution via the Complaints Portal for the Board of Trustees: www.kpo.naevneneshus.dk.
You can also use The European Commission’s online complaints portal to file a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here – www.ec.Eurospa.eu/odr.
When submitting a complaint, please provide our email address: email@example.com.